#Zendesk pricing for guide full#

The configuration of your sandbox instance will change rapidly while the replication is occurring, so it's best to avoid using it during the process. Data is only retrieved from the production instance, so nothing will be added, updated, or deleted there. The process will not affect the performance of your production instance. The replication retrieves data from the production instance and creates the configuration and content in the sandbox, creating a new subdomain. Replication occurs automatically when you create a sandbox through Admin Center. Sell isn't supported in sandbox environments.įor more information about creating and managing premium sandboxes, see Managing Premium Sandboxes. If you want use the Agent Workspace in your sandbox, you must activate it manually. Regardless of the status of the Agent Workspace in your production environment, it is disabled by default on new sandboxes.

#Zendesk pricing for guide full#

When you create a full production premium sandbox, up to 100,000 non-closed tickets and the related end users will be copied. When you create a partial premium sandbox, up to 10,000 non-closed tickets and associated end users will be copied.

When you create a metadata premium sandbox, no non-closed tickets or associated end users will be copied. The content copied for all levels includes the following: For example, Suite Enterprise customers will be able to create a partial premium sandbox, and Suite Enterprise Plus customers will be able to create a full production sandbox. When creating a premium sandbox, you’ll be able to create set-up options according to your plan. Premium sandboxes allow you to copy the configuration and tickets from your production environment.īefore creating a new sandbox, you must configure a default group for your account.